My international shipping charges seemed a little high - are you still doing refunds?
Yes. It will always be our policy to refund excess shipping charges. We are always working on tweaking our shipping rates to keep them as accurate as possible.
What payment methods do you accept?
We accept credit card payments made by Visa, MasterCard and American Express. We also accept payments made via PayPal account and bank deposit.
Is there a surcharge on my credit card?
Is your payment gateway secure?
We use PayPal as our payment gateway, a system that is renown world-wide for it's advanced online security technologies.
Can I track the shipping status of my order?
Yes. All domestic parcels come with complimentary tracking. Tracking for most International orders are limited as the availability depends on the postal partner in our country. Please contact us if you experience difficulty finding your tracking information in our system.
Are your products 100% genuine?
Absolutely! All our products are guaranteed authentic.
Are taxes charged on my purchase?
Yes, we charge taxes for any purchases made in our home state of California. No taxes are charged for purchases made from anywhere else.
Where are you located?
We are located in San Diego, California.
Do you have a physical shopfront?
Not at the moment.
Can I cancel an order I just placed?
You surely can as long the order has not been dispatched. Unfortunately once it's been sent, we cannot have an order cancelled straightaway. However you may return the goods in accordance to our 60 Days Money Back Guarantee.
Can I return the products I ordered?
Yes. Please refer to our Return Policy for more information.
How much will shipping cost?
Standard domestic shipping is absolutely free. Costs for other shipping options depends on the weight, size, and destination. You will see a total amount of shipping cost during checkout. Or you may simply send us an email for a quote.
Do you offer discount for bulk purchases?
Yes, we do. Please contact us for more information.
Can't find what you're looking for? Please contact us directly for assistance!
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